FAQs

Golden Fantasy FAQs

How can I contact Golden Fantasy?

You can contact our team by:

Phone: (313) 425-0028
Email: Goldenfantasy.inc@gmail.com

Or visit us at:

Golden Fantasy, Inc.
18900 Michigan Avenue, Suite N118
Dearborn, MI 48126

Store Hours:
Monday–Thursday: 11:00 AM – 7:00 PM
Friday–Saturday: 11:00 AM – 8:00 PM
Sunday: 12:00 PM – 6:00 PM

Do you have a physical store?

Yes. Golden Fantasy is located inside Fairlane Town Center in Dearborn, Michigan. You can shop with us in person or online.

Do you offer custom jewelry?

Yes. Custom jewelry is one of our specialties.

We can help turn your idea, photo, name, logo, sketch, or concept into a custom piece. Our team can assist with design, CAD rendering, metal selection, diamonds, gemstones, sizing, and other details.

Contact us to get started with your custom project.

How long does custom jewelry take?

Custom jewelry timelines vary depending on the complexity of the design, materials, stone setting, approvals, and production requirements.

We will provide an estimated timeline for your project during the custom design process.

Custom production time is separate from shipping time.

Do you offer jewelry repair?

Yes. We offer jewelry repair and alteration services.

Services may include:

• Ring sizing

• Chain repair

• Stone setting

• Soldering

• Jewelry cleaning

• Engraving

• Other jewelry alterations

Repair times vary depending on the work required. Contact us or bring your jewelry into the store for an evaluation.

Do you offer financing or layaway?

Yes. Golden Fantasy offers financing, lease-to-own, and layaway options.

Approval, payment terms, purchase options, and eligibility may vary depending on the provider.

Our team can help explain the available options.

How does Golden Fantasy layaway work?

Golden Fantasy layaway lets you reserve eligible jewelry with a minimum 10% down payment and pay the remaining balance within 3 months.

Your jewelry remains on layaway and is not released for pickup or shipping until the balance has been paid in full.

How much do I need to put down for layaway?

The minimum down payment is 10%.

For online layaway, you can choose to put 10%, 25%, or 50% down upfront.

How do I start a layaway online?

1. Create or sign into your Golden Fantasy account.

2. Add eligible jewelry to your cart and choose the Layaway option.

3. Select your upfront deposit amount: 10%, 25%, or 50%.

4. Complete checkout to activate your layaway.

After checkout, go to Profile → Payment Plans in your account to manage and track your layaway.

Where can I track my layaway balance and payments?

Sign into your Golden Fantasy account and go to:

Profile → Payment Plans

From there, you can view your remaining balance, review payments, make online payments, and see real-time updates to your payment plan.

Can I make layaway payments online?

Yes. Sign into your Golden Fantasy account and go to Profile → Payment Plans to make payments toward your active layaway.

Can I make layaway payments in store?

Yes. You can visit Golden Fantasy and make a payment toward your layaway in store.

Can I set up automatic layaway payments?

Yes. Automatic payments can be set up when available to help keep your layaway on schedule.

Can I pay my layaway off early?

Yes. You may pay the remaining balance in full at any time before the 3-month deadline.

How long do I have to pay off my layaway?

The remaining balance must be paid in full within 3 months.

Consistent payments are required throughout the layaway period.

When do I receive my layaway jewelry?

Your jewelry is released after the layaway balance has been paid in full.

After your final payment, you can choose in-store pickup or shipping. Shipping rates may apply.

Can I cancel or return a layaway purchase?

Layaway purchases are final sale and are not eligible for refunds or exchanges.

If the layaway is not paid in full within the 3-month period, the plan will be canceled, the merchandise will be returned to inventory, and all payments made will be converted to Golden Fantasy in-store credit.

What happens if I do not finish paying my layaway within 3 months?

The layaway will be canceled, the merchandise will be returned to inventory, and all payments made will be converted to Golden Fantasy in-store credit.

What payment methods do you accept?

We accept major payment methods available through our online checkout and in-store point-of-sale system.

Additional payment options may include financing, lease-to-own, and layaway where available.

I would not specifically list PayPal unless you have confirmed it is currently enabled.

Do you offer refunds?

No.

Golden Fantasy has a NO REFUNDS — EXCHANGE ONLY policy.

Eligible merchandise may be exchanged within 14 days of purchase, or within 14 days of delivery for eligible online orders.

The merchandise must be unworn, unused, in its original condition, and meet the requirements of our Return & Exchange Policy.

How do exchanges work?

Approved merchandise retains its full original purchase value as exchange credit.

Exchange credit may only be applied toward merchandise of greater value.

The replacement item must cost more than the original item, and the customer is responsible for paying the difference.

Exchange credit cannot be redeemed for cash or applied toward merchandise of equal or lesser value.

Can custom jewelry be exchanged?

Custom jewelry, personalized merchandise, engraved items, special orders, made-to-order pieces, and altered merchandise are generally final sale.

Exceptions may apply if Golden Fantasy made an error or the merchandise is confirmed to be defective.

Can I cancel or change my order?

Contact us as soon as possible if you need to change or cancel an order.

Because we process orders quickly, we cannot guarantee that a change or cancellation can be made once processing, ordering, sizing, customization, or production has begun.

Custom and special-order merchandise may become non-cancelable once work or ordering has started.

Where do you ship from?

Orders are shipped from Golden Fantasy in Dearborn, Michigan.

How quickly will my order ship?

If an item is in stock at Golden Fantasy, orders placed before 4:00 PM Eastern Time may be eligible to ship the same day.

Same-day shipping is not guaranteed and may depend on payment verification, carrier pickup, alterations, and other processing requirements.

Golden Fantasy may ship orders on weekends when possible.

What if my item needs to be ordered from a supplier?

Some merchandise may need to be obtained from one of our wholesalers or suppliers.

Please allow approximately 1–3 additional business days for supplier merchandise to arrive at Golden Fantasy before it can be prepared for shipment.

Our wholesalers generally do not ship on weekends, so supplier-dependent orders placed late in the week may experience additional processing time.

How long will it take to receive my order?

Most standard orders are expected to arrive within approximately 3–6 days, depending on:

• Product availability

• Processing time

• Shipping destination

• Carrier transit time

• Supplier availability

• Requested alterations

This is an estimate and not a guaranteed delivery date.

Will sizing or alterations delay my order?

Yes.

Ring sizing, engraving, stone setting, chain adjustments, customization, and other requested work may add additional processing time.

The amount of additional time depends on the work requested.

Do you ship on weekends?

Golden Fantasy may process and ship orders on weekends when possible.

However, our wholesalers and suppliers generally do not ship on Saturdays or Sundays.

Carrier pickup and delivery schedules may also vary on weekends.

Do you offer store pickup?

Yes, eligible orders may be available for in-store pickup.

Pickup availability depends on whether the merchandise is currently in stock or needs to be ordered.

Wait until you receive confirmation that your order is ready before coming to the store.

Do you ship internationally?

I would change your current FAQ here.

Unless you know you actively offer worldwide shipping, do not say “Yes, we ship worldwide.”

A safer version would be:

International shipping may be available for select orders and destinations. Please contact Golden Fantasy before placing an international order to confirm availability, shipping costs, and any additional requirements.

If you only want to ship within the United States right now, we should instead simply say:

We currently ship within the United States.

Is shipping free?

If free U.S. shipping is still your current offer, use:

Free standard shipping is available on eligible U.S. orders. Any exclusions or expedited shipping charges will be shown at checkout.

That is safer than saying “free shipping on all U.S. orders” unless there are truly no exceptions.

Will I have to pay customs or import fees?

Only keep this FAQ if you actually accept international orders.

If you do:

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by Golden Fantasy and are generally the customer's responsibility.

Otherwise, delete this question entirely.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible if your order arrives damaged, defective, incomplete, or incorrect.

Please include:

• Your name

• Order number

• Photos of the merchandise

• Photos of the packaging when applicable

• A brief description of the issue

Email us at Goldenfantasy.inc@gmail.com and our team will review the issue.

What if my tracking says delivered but I don't have my package?

First, check around the delivery location, with household members, neighbors, building management, or the carrier.

If you still cannot locate the package, contact Golden Fantasy and we will help review the shipment.

We may need to open an investigation with the shipping carrier.

Are product images shown at actual size?

Not necessarily.

Product images may be enlarged or displayed close-up to show detail.

Please review the listed measurements, dimensions, widths, and product specifications when available.

Can you make custom jewelry from a picture or idea?

Yes. You can bring us a picture, sketch, logo, name, existing piece, or even just an idea. Our custom jewelry team can help turn your vision into a finished piece designed around your preferences, budget, metal, stones, size, and style.

Do you work with both natural and lab-grown diamonds?

Yes. Golden Fantasy works with both natural and lab-grown diamonds. Our team can help you compare options based on size, quality, appearance, style, and budget so you can choose what works best for you.

Do you carry both gold and sterling silver jewelry?

Yes. We carry a wide selection of gold, diamond, and sterling silver jewelry, including chains, bracelets, rings, earrings, charms, pendants, watches, and more.

Can I bring my own jewelry in for repair or modification?

Yes. Bring your jewelry into our store and our team can evaluate the item, discuss the work needed, and let you know what repair or modification options are available.

Can you resize my ring?

Yes. Ring sizing is available for many styles. The amount a ring can be sized depends on its design, metal, stone setting, and overall construction. Bring the ring in or contact us so our team can evaluate it.

Do you offer engraving?

Yes. Engraving may be available on eligible jewelry depending on the item, material, available space, and requested design. Contact us or visit the store to discuss your engraving request.

Can you repair broken chains or bracelets?

Yes. We repair many types of chains and bracelets, including broken links, clasps, solder points, and other common issues. Bring the item in so our team can inspect it and determine the best repair option.

Can you replace missing stones?

In many cases, yes. We can evaluate jewelry with missing or damaged stones and discuss replacement and resetting options. Availability and pricing depend on the type, size, shape, and quality of the stone needed.

Can I customize jewelry I already own?

Depending on the piece, yes. We may be able to resize, modify, reset stones, engrave, alter, or redesign existing jewelry. Bring the item into the store so our team can determine what is possible.

Can you make a custom pendant with my name or logo?

Yes. We can create custom pendants using names, initials, logos, symbols, photos, or other design ideas. Our team can help develop the concept, create the design, and choose the appropriate metal and stones.

Do you provide CAD designs for custom jewelry?

Yes. Many custom jewelry projects use a CAD rendering so you can review the design before production begins. Depending on the project, changes may be made during the design stage before final approval.

Can I approve my custom design before it is made?

For projects that include a design or CAD approval stage, yes. You will have an opportunity to review important details before production. Once a design is approved and production begins, changes may result in additional costs or delays.

How do I start a custom jewelry project?

Contact us, visit our store, or submit your information through our custom jewelry inquiry form. Bring any pictures, sketches, logos, measurements, or ideas you have, and our team will help guide you through the next steps.

Do you offer jewelry cleaning?

Yes. Jewelry cleaning and related services are available for many types of jewelry. Bring your item into the store and our team can inspect it and recommend the appropriate service.

Can you work within a specific budget for custom jewelry?

Yes. Let us know your approximate budget when discussing your project. We can help explore different metals, diamonds, gemstones, sizes, and design options to create something that fits your goals as closely as possible.