Shipping policy

Effective Date: September, 2026

Golden Fantasy works to process and ship orders as quickly as possible. Shipping and delivery times may vary depending on product availability, supplier processing, requested alterations, customization, carrier schedules, weekends, holidays, and other circumstances.

Please review the information below before placing your order.

In-Stock Merchandise

If an item is currently in stock at Golden Fantasy, orders placed before 4:00 PM Eastern Time may be eligible to ship the same day.

Orders placed after 4:00 PM may ship later that day or on the next available shipping day, depending on order processing and carrier availability.

Golden Fantasy may process and ship orders on weekends when possible.

Same-day shipping is not guaranteed and may be affected by:

  • Payment verification
  • Fraud review
  • Requested sizing or alterations
  • Customization
  • Carrier pickup schedules
  • Holidays
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

Special-Order & Wholesaler Merchandise

Some products listed on our website may need to be obtained from one of our wholesalers or suppliers before the item can be shipped to the customer.

If an item must be ordered from a wholesaler, please allow approximately 1–3 additional business days for the merchandise to arrive at Golden Fantasy before it can be prepared for shipment.

Our wholesalers and suppliers generally do not ship on weekends.

Because of this, merchandise that must be ordered from a wholesaler on Friday, Saturday, or Sunday may not begin moving from the supplier until the following Monday or next business day.

Once the merchandise arrives at Golden Fantasy, we may process and ship the order on a weekend when possible.

Estimated Delivery Time

Most standard orders are expected to arrive within approximately 3–6 days, depending on:

  • Product availability
  • Processing time
  • Shipping destination
  • Carrier transit time
  • Supplier availability
  • Requested alterations
  • Order verification

This is an estimated timeframe and is not a guaranteed delivery date.

Orders involving special-order merchandise, sizing, alterations, customization, engraving, or other additional work may require extra processing time.

Ring Sizing, Alterations & Additional Work

If you request additional work before shipment, your order may take longer to process.

This includes services such as:

  • Ring sizing
  • Chain shortening
  • Chain length adjustment
  • Engraving
  • Stone setting
  • Jewelry alterations
  • Custom finishing
  • Soldering
  • Other requested modifications

The amount of additional time depends on the type and complexity of the work requested.

Shipping estimates provided before the alteration is requested may no longer apply once additional work is added to the order.

Custom Jewelry

Custom-made jewelry, personalized merchandise, and made-to-order pieces may require substantially more production time than standard in-stock merchandise.

Custom production timelines vary depending on the project and may include:

  • Design work
  • CAD creation
  • Customer approval
  • Casting
  • Stone setting
  • Engraving
  • Polishing
  • Other manufacturing processes

An estimated production timeline may be provided separately for custom projects.

Custom-production time is separate from shipping transit time.

Weekend Processing

Golden Fantasy may process and ship orders on Saturdays and Sundays when possible.

However, our wholesalers and suppliers generally operate on business days only and may not process or ship merchandise on weekends.

This means a supplier-dependent order may experience additional processing time over the weekend even though Golden Fantasy itself may still ship in-stock merchandise.

Carrier pickup and delivery schedules may also vary on weekends.

Holidays

Processing and delivery times may be affected by:

  • Federal holidays
  • Carrier holidays
  • Supplier closures
  • Holiday shipping volume
  • Seasonal demand

Orders placed around holidays may take longer than normal to process or arrive.

Shipping Carriers

Golden Fantasy may use various shipping carriers and service levels depending on the destination, order value, package requirements, and available shipping method.

Carrier transit times are estimates provided by the shipping carrier and are not guaranteed by Golden Fantasy unless otherwise expressly stated.

Tracking Information

When tracking information is available, it will generally be provided after the order has been processed and prepared for shipment.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

A shipping label being created does not always mean the carrier has physically received the package yet.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code
  • Recipient name

If you notice an error after placing your order, contact Golden Fantasy as soon as possible.

We cannot guarantee that a shipping address can be changed after an order has been processed or transferred to the carrier.

Incorrect or Undeliverable Addresses

If a package is returned to Golden Fantasy because of:

  • An incorrect address
  • An incomplete address
  • A refused delivery
  • Failure to claim the package
  • Another customer-provided address issue

Additional shipping charges may apply before the order can be resent.

Lost or Missing Packages

If your tracking information shows unusual delays or you believe your package may be lost, contact Golden Fantasy so we can help review the shipment.

Carrier investigations may be required before a resolution can be determined.

Golden Fantasy may request information from the customer to assist with a carrier claim or investigation.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors when appropriate
  • Check with building management or front desk staff
  • Contact the shipping carrier

You may also contact Golden Fantasy for assistance reviewing the shipment.

Damaged Packages

If a shipment arrives visibly damaged, please photograph:

  • The outside of the package
  • Shipping label
  • Packaging materials
  • Damaged merchandise

Contact Golden Fantasy as soon as possible after discovering the damage.

Please retain the packaging until the issue has been reviewed, as the shipping carrier may require it during an investigation.

Signature Requirements

Certain orders may require an adult or recipient signature upon delivery.

Signature requirements may be used based on:

  • Order value
  • Jewelry type
  • Shipping destination
  • Fraud-prevention considerations
  • Carrier requirements

Customers are responsible for making reasonable arrangements to receive packages requiring a signature.

Order Verification

Some orders may require additional verification before shipment.

This may include verification of:

  • Billing information
  • Shipping information
  • Payment authorization
  • Identity
  • Other transaction details

Verification may delay processing.

Golden Fantasy reserves the right to hold or cancel orders when necessary to protect against suspected fraud or unauthorized transactions.

Delivery Delays

Golden Fantasy is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Supplier delays
  • Customs or government delays
  • Transportation disruptions
  • Incorrect customer information
  • High seasonal shipping volume
  • Other events beyond our control

We will make reasonable efforts to assist customers when shipment issues occur.

International Orders

If Golden Fantasy accepts an international order, delivery times may be longer due to customs processing, international carrier schedules, and other cross-border requirements.

Customers may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other government-imposed charges

unless otherwise stated at checkout.

Questions About Shipping

If you have questions about:

  • Whether an item is currently in stock
  • Supplier availability
  • Shipping time
  • Ring sizing
  • Alterations
  • Custom orders
  • Tracking
  • Delivery status

please contact us:

Golden Fantasy, Inc.
18900 Michigan Avenue, Suite N118
Dearborn, MI 48126
United States

Phone: (313) 425-0028
Email: Goldenfantasy.inc@gmail.com
Website: goldenfantasyjeweler.com