Refund policy
Return & Exchange Policy
NO REFUNDS — EXCHANGE ONLY
At Golden Fantasy, we want our customers to be confident in their purchases. Please review our Return & Exchange Policy carefully before completing your purchase.
Exchanges
Eligible merchandise may be exchanged within 14 days of the original purchase date. For online orders, the 14-day period begins on the date the order is delivered.
To qualify for an exchange, merchandise must:
- Be unworn and unused
- Be in its original condition
- Include all original tags and packaging
- Include the original receipt or other proof of purchase
- Show no signs of wear, damage, alteration, modification, or misuse
Approved merchandise retains its full original purchase value as store credit.
Exchange credit may only be applied toward merchandise of greater value. The replacement item must cost more than the item being exchanged, and the customer is responsible for paying the difference.
Exchange credit cannot be redeemed for cash, applied toward merchandise of equal or lesser value, or refunded to the original form of payment.
Golden Fantasy does not offer refunds for change-of-mind purchases.
Online Exchanges
To request an exchange for an online purchase, contact us within 14 days of delivery at:
Please include:
- Your name
- Order number
- Item being exchanged
- Reason for the exchange
Do not send merchandise back to Golden Fantasy without first contacting us and receiving return instructions.
Merchandise returned without prior authorization may not be accepted.
Unless the item arrived damaged, defective, or incorrect due to an error by Golden Fantasy, the customer is responsible for return shipping costs.
Original shipping charges are not refundable.
Custom, Personalized & Special-Order Jewelry
Custom jewelry, personalized merchandise, engraved merchandise, special orders, and made-to-order items are final sale and are not eligible for return or exchange, except where the item is defective or Golden Fantasy made an error in fulfilling the agreed-upon order.
This includes merchandise that has been:
- Custom designed
- Specially manufactured
- Personalized
- Engraved
- Modified
- Ordered specifically for a customer
- Produced according to customer specifications
Deposits, CAD/design fees, labor charges, customization charges, and other costs associated with custom work may become non-refundable once design or production work has begun.
Customers are responsible for reviewing and approving custom designs, specifications, names, spelling, measurements, stone selections, metal selections, and other requested details before production when approval is requested.
Altered or Modified Merchandise
Merchandise that has been altered after purchase is not eligible for exchange unless otherwise approved by Golden Fantasy or required by applicable law.
This includes items that have been:
- Sized
- Engraved
- Customized
- Modified
- Repaired
- Soldered
- Shortened
- Lengthened
- Reset
- Otherwise altered at the customer's request
Jewelry Repairs
Jewelry submitted for repair is handled according to the repair work authorized by the customer.
Repair charges, labor charges, parts, replacement stones, sizing charges, and other completed services are generally non-refundable once the work has been performed.
If you believe there is an issue with a repair performed by Golden Fantasy, please contact us as soon as possible so we can inspect the item and evaluate the concern.
Damaged, Defective or Incorrect Merchandise
Please inspect your merchandise when you receive it.
If an item arrives damaged, defective, or different from what you ordered, contact Golden Fantasy as soon as possible so we can evaluate the issue and determine the appropriate resolution.
For online orders, contact:
Please include your order number and, when requested, photographs or other information showing the issue.
If Golden Fantasy confirms that an online order was damaged, defective, or incorrectly fulfilled, we will provide instructions regarding the appropriate next steps.
This policy does not limit any rights or remedies available to customers for defective or incorrectly supplied merchandise under applicable law.
Sale & Clearance Merchandise
Unless otherwise stated at the time of purchase, sale, clearance, closeout, or specially discounted merchandise may be considered final sale.
Any item specifically marked Final Sale is not eligible for exchange.
Gift Cards
Gift cards are final sale and non-refundable.
Gift cards cannot be redeemed for cash except where required by applicable law.
Financing, Lease-to-Own & Third-Party Payment Purchases
Purchases made through financing, lease-to-own programs, installment-payment providers, or other third-party payment services remain subject to Golden Fantasy's Return & Exchange Policy as well as the terms and conditions of the applicable payment provider.
Examples may include financing, payment plans, or lease-to-own services offered through third-party companies.
If merchandise purchased through one of these services qualifies for an exchange, any account or payment adjustment may also be subject to the provider's policies and procedures.
Golden Fantasy does not control the approval process, payment terms, refunds, account adjustments, or other policies of independent financing or payment providers.
In-Store Purchases
Golden Fantasy maintains a:
NO REFUNDS — EXCHANGE ONLY
policy for eligible in-store purchases.
Our exchange policy is displayed in-store and may also be printed on customer receipts.
Eligible merchandise must be presented for exchange within 14 days of the original purchase date and must meet all exchange conditions described in this policy.
Approved merchandise retains its full original purchase value.
That value may only be applied toward an upgrade to merchandise of greater value.
The customer is responsible for paying the difference between the original purchase value and the higher-priced replacement merchandise.
No cash refund or refund to the original payment method will be issued for a change-of-mind exchange.
Proof of Purchase
Golden Fantasy may require a receipt, order confirmation, customer transaction history, or other proof of purchase before approving an exchange.
If we are unable to verify the original transaction, Golden Fantasy reserves the right to deny the exchange.
Exchange Value
Exchange credit is based on the actual amount paid for the merchandise, excluding shipping charges and other non-merchandise fees unless otherwise required by law.
If a promotional discount was applied to the original purchase, the exchange value will reflect the amount actually paid for the merchandise.
Items Purchased as Gifts
Gift purchases remain subject to the same 14-day exchange requirements and merchandise-condition requirements.
If approved, the merchandise value may only be applied toward an item of greater value, with the difference paid at the time of exchange.
Cash refunds are not provided for gift purchases.
Right to Refuse an Exchange
Golden Fantasy reserves the right to refuse an exchange when merchandise:
- Shows signs of wear
- Has been damaged after purchase
- Has missing stones or components resulting from misuse
- Has been altered by another jeweler or third party
- Is missing required packaging or documentation where applicable
- Is outside the 14-day exchange period
- Was designated as final sale
- Does not otherwise meet the requirements of this policy
Golden Fantasy may inspect merchandise before approving an exchange.
Fraud & Abuse
Golden Fantasy reserves the right to limit or refuse exchanges in cases of suspected fraud, abuse of this policy, excessive exchange activity, merchandise tampering, or other suspicious activity.
Changes to This Policy
Golden Fantasy may update this Return & Exchange Policy from time to time.
The policy applicable to a purchase will generally be the policy in effect at the time of that purchase, subject to applicable law.
Contact Us
For questions regarding an exchange, online order, damaged item, repair, or this policy, contact:
Golden Fantasy, Inc.
18900 Michigan Avenue, N118
Dearborn, Michigan 48126
United States
Email: Goldenfantasy.inc@gmail.com